Counce, TN

Req #7215
Posted: 10/06/22

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.  Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds.  Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.  We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers.  Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust


Corporate End-User Systems CO-OP -

Position Summary:
The purpose of this position is to develop a Co-op to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to desktops, laptops, tablets, mobile devices and kiosk machines in the end user environment. This position is part of the Information Technology Systems department, End-User Systems Support group. This person will interface with internal and external end-users to support and maintain end-user computing needs.

Principal Accountabilities:

Responsible for knowing and following policies and procedures of the company; for sharing information that would benefit other members of the team; and for finding ways to improve the delivery of service to our customers.

Expected to continually strive to strengthen our business philosophy of Meeting needs, exceeding expectations for our customers. This includes supporting our Commitment to Service which involves doing what is right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

Responsible for deploying, utilizing and troubleshooting SCCM Agent connectivity, remote control, inventory queries and reports.

Responsible for providing in person and remote support of other team members, support engineers and end users.

Responsible for performing different methods of application packaging and deployment such as in machine and/or user environments, batch file scripting, VBS, AutoIT, Powershell, MSI, and InstallShield.

Responsible for Internet Explorer browsing configuration, security, troubleshooting and browser customizations.

Responsible for Desktop hardware and operating system security, access and controls via Powershell, Active Directory, Remote Desktop Connectivity and Group Policy.

Basic Qualifications:
Bachelor of Science, Information Technology Systems or equivalent work experience:

Previous work experience in related ITS areas preferred.

Applicant should have familiarity with application versus Network Security administration.

Applicant should have familiarity with Local and Wide Area Networks.

Applicant should have familiarity with investigating and resolving first echelon help desk service requests.


Demonstrated mastered basic keyboarding and editing skills.
Must be Windows Operating Systems literate.

Strong organizational skills to handle numerous details, deadlines, and requests.

Ability to adapt to and work effectively and independently in a fast paced, multitasking environment.

Ability to evaluate and prioritize tasks for efficiency and completeness.

Effective communicator, verbal and written.

Ability to work overtime as needed.

Ability to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.

Ability to lift and move 50lbs of equipment when needed.

This position summary is intended to describe the general nature and level of work being performed by people in this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Individuals within this job may perform other duties as assigned.

Preferred Qualifications:

Knowledge of Active Directory, Powershell, and Wireshark a plus

All qualified applicants must apply at Careers.packagingcorp.com to be considered.

PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.